Frequently Asked Questions

Ingredients & Skin Suitability

Are your products vegan and cruelty-free?

Yes. All Xquisit Luxe Self Care products are 100% vegan and cruelty-free. We never test on animals and are committed to ethical beauty practices.

Are your products suitable for sensitive skin?

Many of our formulas are crafted with sensitive skin in mind, using gentle, skin-loving ingredients. We recommend reviewing the full ingredient list on each product page. If you have a specific allergy or skin condition, please consult your dermatologist before use.

Do your products contain allergens?

Some of our skincare and fragrance products contain common allergens such as parfum, essential oils, or nut-derived ingredients. Full ingredient lists are displayed on every product page. If you have concerns, please contact us before purchasing.

Are your products dermatologically tested?

Our products are formulated with high-quality, skin-safe ingredients. Please refer to individual product pages for specific testing and certification details.

How to Use & Routines

How do I build a skincare routine with your products?

We recommend a simple layering approach: cleanse, tone, treat (serum), moisturise, and protect with SPF in the morning. Our product descriptions include usage guidance, and our team is happy to assist you with a personalised routine — just get in touch.

How much product should I use?

A little goes a long way with our luxury formulations. For serums and treatments, use 2–3 drops per application. For moisturisers and body products, follow the guidance on the individual product page.

Can I use multiple products together?

Yes, our products are designed to complement one another. If you have concerns about combining specific actives (such as retinol and AHAs), we recommend alternating usage and always patch-testing new products before full application.

How should I store my products?

Store your products in a cool, dry place away from direct sunlight. Some products benefit from refrigeration — this will be noted on the product packaging.

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free standard shipping on all UK orders over £25. Orders below £25 are subject to a standard shipping fee at checkout.

How long will my order take to arrive?

UK standard delivery typically takes 3–5 working days. Expedited options may be available at checkout. Please allow additional time during peak periods and bank holidays.

Do you ship internationally?

We currently ship within the UK and select EU countries. Shipping options and costs for international orders are calculated at checkout based on your destination.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can also view your order status by logging into your account.

What if my order arrives damaged?

We take great care in packaging your order. If your items arrive damaged, please contact us within 48 hours of delivery with photos and your order number, and we will resolve this promptly.

Returns & Refunds

What is your returns policy?

We accept returns on unopened, unused products in their original packaging within 30 days of delivery. Due to hygiene reasons, we are unable to accept returns on opened skincare or fragrance products unless they are faulty.

How do I initiate a return?

To start a return, please contact our team at our Contact page with your order number and reason for return. We will provide you with return instructions and a returns address.

When will I receive my refund?

Once we receive and inspect your return, your refund will be processed within 5–7 working days to your original payment method. You will receive an email confirmation once your refund has been issued.

What if I received the wrong item?

We sincerely apologise for any error. Please contact us immediately with your order number and a photo of the item received, and we will arrange a replacement or full refund at no additional cost.

Still have a question?

We are always happy to help. Reach out to our team via our Contact page and we will get back to you as soon as possible.